Updated October 2026

Here's how to reach us.

Write to hello@letsgospringboard.com. A person reads every message.

Get help with the app

Email hello@letsgospringboard.com, or in the app go to Settings and tap Contact us. It helps if you include:

What you were doing and what you expected to happen.
The handle on your account (never your password).
Your iPhone model and iOS version. The app version is at the bottom of Settings.
A screenshot, if you have one.

Delete your account

In the app: Settings → Account → Delete account. Your profile, reviews, photos, check-ins, stamps, messages, trips and RSVPs are removed, and your reviews come off studio scores right away. Everything is gone within 30 days.

If you can't get into the app, email hello@letsgospringboard.com from the address on your account and we'll delete it for you.

Passport Club and purchases

Club memberships are billed by Apple. To cancel, change or get a refund, use your Apple ID subscriptions in the iPhone Settings app or Apple's report-a-problem page. If a purchase hasn't shown up in the app, open Passport Club and tap Restore purchases, then email us if it still isn't right.

Studios and instructors

If you own a studio and want to claim, correct, hide or remove your listing, email hello@letsgospringboard.com from an address at your studio's domain and tell us which listing and what should change. We act within one business day. The full policy is on where our listings come from.

Members can also flag a closed studio, wrong hours or wrong info from the studio page in the app.

Report content or a person

Every review, photo, post, comment, message, event and profile has a report option in the app. A person reviews every report within 24 hours. The community guidelines explain what we act on.

Privacy and your data